Frequently Asked Questions

The VanderMarck Boutique Hotel is conveniently located in the heart of Collingwood’s vibrant downtown and is steps to shopping, restaurants, the theatre, year-round festivals, and activities.

How do I book if the hotel has no front desk?
What is my Access Code?

Access through the front entrance and into your suite is by your personal keypad access code, which will be emailed to you 48 hours prior to your arrival. As there is no Front Desk staff at the hotel, your personal access code is your only means of entry and should not be misplaced or forgotten.

When do you pay for your room?

Pre-payment by credit card is required at the time of making your online reservation.

When is check in?

Check-in time is 4 pm or later. Guests arriving early will not be granted access prior to 3pm unless other arrangements have been made and approved by management. Check-out time is to be no later than 11 am, failure to depart before 11 am will result in an additional half day charge unless approved by management.

Are all the hotel rooms different?

The VanderMarck is a renovated heritage home and has 9 unique suites, whether you’re looking for an expansive suite with room for 4 and a full kitchen or a comfy studio with kitchenette we have something for you. Floor plans are available on the “our suites” page of our website.

Can I have my wedding or event at the VanderMarck?
Do the suites have a kitchen and laundry?
Where can I park my car?
Can I stay for a month?
Is The VanderMarck accessible by wheelchair?
Can I bring my pet?